Is cell service down in Orlando? Verizon confirms outage

Verizon customers across the U.S. reported problems with their phone service on Wednesday.

Customers of other carriers, including AT&T and T-Mobile, also reported issues. 

Is Verizon down?

What we know:

Reports of problems began coming in to DownDetector around 12:00 p.m. ET on January 14.

According to DownDetector, which tracks outages, there were more than 171,000 reports of Verizon outages as of 12:30 p.m. ET.

Half of users were self-reporting issues with mobile signal. Other users were reporting issues with WiFi and broadband internet.

What they're saying:

The company confirmed the outage, first on social media, and then in a statement sent to FOX 35 News.

"Today, we let many of our customers down and for that, we are truly sorry. They expect more from us. We are working non-stop and making progress. Our teams will continue to work through the night until service is restored for all impacted customers. We will make this right - for any customer affected, we will provide account credits and share updates soon," Verizon said.

What we don't know:

It was still unclear what the issue was or what caused the outages.

DownDetector outages

There were also more than 1,600 T-Mobile AT&T outages reported, as well.

Half of T-Mobile users were self-reporting issues with "no signal," followed by issues with 5G home internet and mobile internet. AT&T users reported issues with mobile signal and WiFi.

iPhone, Android ‘SOS’ only – what does it mean?

During the outage, iPhone and Android users reported seeing SOS or "SOS only" in the status bar. 

This means the device isn't connected to a network, but the phone users can still make emergency calls.