Uber's new safety toolkit featuring live help from an agent

Uber is rolling out a revamped safety toolkit featuring live help from an ADT safety agent that will stay in touch with the user and contact 911 if necessary.

Uber to expand ride reservation feature at airports ahead of busy summer travel season

Uber Reserve, which allows users to book rides up to 30 days in advance and automatically adjusts reservation times based on flight information, is expanding to 39 U.S. airports.

Lyft, Uber drop mask requirements for riders and drivers

Uber, which had mandated masks since May of 2020, said Tuesday that both riders and drivers will no longer be required to wear them.

Uber, Lyft criticized for surge pricing after Brooklyn subway shooting

Both Uber and Lyft later said that surge pricing had been disabled and the companies would work to refund any customers who experienced "unintended charges."

Uber driver stranded on I-95 buys teen passenger hotel room, offered new job

Uber driver DaVante Williams was stranded with a teenage passenger for hours on the snowy I-95 and is being praised for going “above and beyond” to get her home safe.

Uber unveils new audio recording feature during rides as part of safety enhancements

The new audio recording is one of three new safety initiatives Uber is starting. The company will also roll out audible seat belt alerts and RideCheck Enhancements.