LAKE BUENA VISTA, Fla. (FOX 35 WOFL) - Instagram user 'abbieprimeknits' posted on Saturday, January 6th that the monorail at Walt Disney World was traveling with the door open while guests were still inside.
Abigail Tilden, the woman behind the 'abbieprimeknits' Instagram account, told Fox 35 that the incident occurred on the day of the half marathon. She was taking the Monorail Red at TTC to go to Epcot.
She went on to say that the doors were closed, but one of the doors would not latch and kept returning to the open position. The platform attendant tried several times to get it to stay closed, but was unable to do so. Maintenance was already on the platform though for a previous issue, so they were called over and spent around ten minutes working on the door. They were able to get the door to latch, but there was no testing or anything else done. They did, however, remind guests to not lean on the doors.
Abigail said that they then left the TTC. As they were traveling over the curve outside of TTC, the door popped open. The train did not stop and there were no audible or visible arms.
She also said that the passengers in the car were all adults with the exception of two young children riding on parents' laps. Everyone was able to move into the center of the car away from the door. None of them were aware of an emergency phone.
However, Abigail admits to feeling panicked and she explains that her laughter heard in the video was a panic response. Thankfully, several people in the car reminded everyone that if nobody moved and everyone was calm, they would reach the station safely. This helped calm her and the rest of the passengers.
'Abbieprimeknits' expressed the concern of "what if somebody had fallen?" on one of her Instagram posts.
See her Instagram posts below.
Abigail says that upon arrival into Epcot, the platform attendant did realize the door was open. Abigail spoke to the driver briefly and she says the employees scolded them for not using the emergency phone.
After this, she confirmed that the monorail did not board anymore passengers and it returned to the yard. However, it returned to service the next day on the Magic Kingdom loop.