AT&T says 911 outage affecting several states has been fixed

- UPDATE:   AT&T says 911 service has been restored for cellphone customers who had been unable to call 911 in Florida and several other states. 

Various law enforcement and government agencies in Texas, Florida, Tennessee and other states had reported the problem Wednesday evening. 

 A spokesman for Dallas-based AT&T on Wednesday evening offered customers apologies for the problem.

But the spokesman did not immediately provide details on how many states or customers were affected or what caused the outage. 

During the outage, many law enforcement agencies in affected states provided alternate numbers for people to call if they had an emergency. 

 
EARLIER:  If you get your phone, cable or internet service through AT&T, the company has issued a warning to customers who are unable to call 911. 

AT&T says customers in Orange County may be unable to connect to their regional 911 call center, due to a carrier issue. If you encounter the problem hang up and dial 911 from a different phone with an alternative carrier.

Orange County officials say they are already in contact with AT&T to fix the problem.  Residents who cannot access 911, should call at 407-836-4357 to reach the Orange County Sheriff's Office.

Customers who cannot reach 911 in Apopka, Maitland and Eatonville can also call Apopka's emergency dispatch center at 407-703-1757. This is only for AT&T customers; others should call 911.
 
In Osceola County, AT&T customers seeking assistance from the Kissimmee Police Department are urged to call the police directly at 407-846-3333.
 
Customers in Volusia County should call (386) 252-4911 to report an emergency.
 
Agencies in Florida, Tennessee, Texas, and Washington, D.C, have sent out tweets saying they've been affected by the outage and are providing different numbers to call. 
 
A spokesman for Dallas-based AT&T said Wednesday evening the company is aware of service issues affecting some calls to 911 for wireless customers.  The spokesman could not immediately provide more details on how many states have been affected by the outage or when the problem would be fixed. 
 
 
 


 

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