Orlando, Fla. (WOFL FOX 35) - It was a frustrating morning for thousands of passengers flying out of Orlando International Airport Wednesday morning.
OIA Director Phil Brown says the mess was in Terminal B -- because of construction they only have one tram running from gates 30-59 and that tram broke down.
“It was a technical issue,” said Brown.
It took crews three hours to figure out exactly what the issue was and how to fix it. While that was going on, passengers were inconvenienced.
“I’m stranded. Turned the car in there’s no flight, can’t get to Houston until the 24th” said Thomas McGaughey.
He says he and his family stood in airport lines for two-and-a-half hours this morning.
“It was chaos.”
Since the tram to gates 30 to 59 broke down, all Gate B passengers had to get on the trams to gates 1-29. Those with flights from 30 to 59 had to take a bus from there.
“It was ridiculous,” said McGaughey, who told us airport employees gave his family other directions. “When the train stops stay on it. Go back and get the other train. But, there is no other train.”
He says they lined up to go through security before 10 am for their 11:15 flight and they missed it. Because of crowds and confusion, it took them two and a half hours to get to their spirit airlines gate.
Brown says he had all hands on deck trying to get folks where they needed to go…but there were some issues.
“We need to figure out if there’s ways we could have communicated more clearly. On the bus ride, whether we need augmentation for voices, cause some people couldn’t be heard above the crowd,” said Brown.
While some airlines held flights to accommodate passengers, not all could. McGaughey says SPIRIT Airlines can’t get his family on another flight until April 24. He says it looks like he might need to shell out nearly $800 to get them home on another airline.